Office Hours

Sometimes the best way forward is simply to talk it out. That’s what my Office Hours are for—dedicated one-on-one sessions where you can bring your customer experience questions, challenges, or big ideas, and leave with clarity and actionable next steps.

Who It’s For

Office Hours are designed for:

  • Nonprofit leaders looking to deepen donor and supporter engagement

  • Healthcare teams aiming to improve patient and caregiver journeys

  • Legal and professional service providers refining client touchpoints

  • Hospitality brands wanting to elevate guest experiences

  • Creative professionals and entrepreneurs curious about CX strategy or GenAI

Whether you’re refining an existing program or starting from scratch, this is your space to connect with a CX strategist who understands both people and business.

What You’ll Get

Each one-hour session ($125) is customized for you. We can:

  • Untangle a specific CX challenge you’re facing

  • Audit and brainstorm improvements for customer journeys and touchpoints

  • Explore strategies for integrating generative AI into your workflows

  • Identify quick wins and longer-term opportunities you may not see yet

This isn’t theory—it’s practical, actionable guidance you can put into practice immediately.

How It Works

  1. Book your session at a time that works for you.

  2. Come with a question, challenge, or goal (or just curiosity).

  3. Walk away with clear insights, ideas, and next steps to move your CX forward.

Ready to get started? Book your session today!